Privacy Policy

Privacy Policy


The Padel School Limited (‘The Padel School’) respects your privacy and is committed to protecting your personal data.

Please read this website privacy policy carefully as it contains important information relating to your personal information and how The Padel School uses it. It sets out who we are, how and why we collect, store, use and share your personal information, your rights in relation to your personal information and on how to contact The Padel School, as well as supervisory authorities in the event you have a complaint.

This page relates to our website privacy policy and is divided into the following sections:

  1. Who we are
  2. Our website
  3. The collection and use of your personal information
  4. Our legal basis for processing your personal information
  5. When and how we use the personal information we collect from you
  6. Transfer of your information out of the EEA
  7. Cookies and tracking technologies
  8. Our marketing
  9. Your rights
  10. Keeping your personal information secure
  11. Ways to complain
  12. Changes to this website privacy policy
  13. How to contact us

Who we are

This website is operated by The Padel School. We specialise in providing online padel training for players and coaches. To find out more information about us see our website:

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as a ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our Website (

Throughout our website we may have links to other websites owned and operated by certain trusted third parties, in order to make additional products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For information on privacy relating to these other third-party websites, please consult their privacy policies accordingly.

The collection and use of your personal information

We collect personal information about you in the following ways:

  • when you register an account with us;
  • when you sign up to a subscription to our Service;
  • when you access our website or app;
  • through your use of our Service;
  • when you contact us or send us feedback;
  • when you purchase products or services via our website or app;
  • when you post material and information to our website or app;
  • when you complete customer surveys or participate in competitions via our website or app.


We collect this personal information from you either directly, such as when you create an account with us, contact us or sign up for a subscription via our website or app, or indirectly, such as your browsing activity while on our website or app (see ‘Cookies’ below).

This website or app is not intended for use by children under the age of 18 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information, we are required to have a legal basis for doing so. There are numerous different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

  • Consent: where you have given us clear consent for us to process your personal information for a specific purpose
  • Contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
  • Legal Obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
  • Legitimate Interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information, which overrides our legitimate interests)


When and how we use the personal information we collect from you

Free content: we require you to provide us with your name, address and email address to enable us to create your account and allow you to access some of our free content.

Paid content: we require you to provide your name, address, email address and payment details to enable us to provide you with a paid subscription to our services and to allow you to access our paid content.

We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

For further details on when we collect your personal information, what we collect as well as how we use it, please see below in the following table:

is your information

What is the information we ask for

Why we collect and use your information

When you
register with us

This is the personal information provided by you or collected by us to enable you to sign up for an account to use our website. This includes your name, email address, date of birth, gender, post code and country of residence

The reason we ask this:

– to create and manage your account with The Padel School
– to communicate with you about
your account
– to provide our services to you

The lawful bases we rely on are:

Performance of Contract and legitimate interest as the lawful basis for collecting and using your personal information.

Our legitimate interests are to deliver a great service to you.

We will keep this information until:
– you close your account with us;
– we close your account

When you sign
up for a paid
subscription with us

Payment details: the exact personal information collected may vary depending on which payment method you choose i.e. credit or debit card or PayPal, but will include information such as:


Date of birth


Credit or debit card type, expiration
date and specific digits from your card

Phone number

Transaction history

To process your payment to sign up to
our paid subscription service and to
prevent / detect fraudulent payments and
/or use of our website

The lawful bases we rely on are:

– Performance of Contract
– Compliance with legal
– Legitimate interest, including
ensuring the safety of your
account and the prevention of

When we
services and
content to you,
through your
use of our

Service usage data. This is personal
information that is collected about
you when you are using our Service
via our website. This may

– Information about your
subscription plan
– Information about your
interactions with our service,
including the content you
– Content you post to our
website such as
messages you send or
– Technical data such as URL
information, cookie data,
your IP address and the type
of device you are sign to
access the website,
network connections,
browser type. Full details of
the technical data we collect
is set out in our cookie

To provide, improve and personalise
the service provided to you via our website and other services/ products
provided by us, e.g. by providing
customised or personalised content or recommendations, and advertising on
our website (including for third party products and services).

To understand how you use our service to ensure technical functionality and to develop new services and improve our service.

The lawful bases we rely on are
– Performance of Contract
– Legitimate interests, including
personalising your account to
improve your customer
experience and product development and enhancement


Who we share your personal information with

We may share your personal information with third parties, such as our suppliers. For a list of third parties we share your data with see the list below.

  • Member Press
  • Active Campaign
  • Facebook
  • Google
  • Stripe
  • ThriveCart

We will share your personal information when we believe it is necessary for us to do so in order to comply with a legal obligation under applicable law, or respond to valid legal process, such as a search warrant or a court order.

We also will share your personal information where we believe that it is necessary for the purpose of our own, or a third party’s legitimate interest relating to national security, law enforcement, litigation, criminal investigation.

Should we sell our company, we will share all of the personal information we hold with the acquirer, in order to facilitate a smooth transaction and not to affect or impact upon the delivery of the service to you. You will be notified of any change in the privacy policy.

Transfer of your information out of the EEA

We may transfer your personal information to the following Companies which are located in countries outside the UK and European Economic Area (EEA):

  • Member Press
  • Active Campaign
  • Facebook
  • Google
  • Stripe
  • ThriveCart

Such countries do not have the same data protection laws as the United Kingdom and EEA. Whilst the European Commission has not given a formal decision that such countries provide an adequate level of data protection similar to those which apply in the United Kingdom and EEA, any transfer of your personal information will be subject to a suitable safeguards, such as the European Commission approved contract clauses.

If you would like further information please contact us (see ‘How to contact us’ below). We will not otherwise transfer your personal information outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries.

Cookies and tracking technologies

Cookies are small data files stored on a user’s computer or mobile device. Cookies may retain log-in information, save preferences, and even direct users to the spot where they last browsed. Almost every website or app uses cookies to track data and create personal experiences for users. They’re also a key component of analytics functionality.

We use cookies and other similar tracking technologies such as web beacons, action tags, single-pixel gifs on our website. These help us recognise you and your device and store some information about your preferences or past actions.

For further information on our use of cookies, please see our Cookie Policy.

For additional information on how cookies work visit


Our marketing

We would like to send you information about our services and products, as well as competitions and any special offers, which may be of interest to you and will improve your experience of our service. Where we have your consent or it is in our legitimate interests to do so, we may do this by email and text messaging.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register an account with us.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

  • contacting us at [email protected]
  • using the ‘unsubscribe’ link in emails and on our website


It may take up to 7 days for this to take place.

For more information on your rights in relation to marketing, see ‘Your rights’ below.

Your rights

Under the General Data Protection Regulation (GDPR) you have a number of important rights. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances


If you would like to exercise any of these rights, please:

  • email or write to us at [email protected]
  • provide us with enough information to identify you (e.g. name, address and date of birth),
  • provide us with proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates to

Keeping your personal information secure

We have security measures in place to prevent your personal information from being accidentally lost or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We have additional procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

If you want detailed information on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit Get Safe Online is supported by HM Government and other leading businesses.

Ways to complain

We hope that we can resolve any query or concern you may have about our use of your information.

The General Data Protection Regulation (GDPR) also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.


Changes to this website privacy policy

This website privacy policy was published on 08.12.2022.

We may change this website privacy policy from time to time, when we do we will inform you via email.

How to contact us

Please contact us if you have any questions about this privacy notice or the personal information we hold about you. If you wish to have this privacy policy transformed to a different format such as large print, please see our contact details below.

If you wish to contact us please send an email to [email protected]



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